Making the Best Use of Issue Tracking Software

Tracking all possible defects and issues in a software project is a tedious and time-consuming task, and considering the growing number of elements and variables involved in software applications, tracking and monitoring can get rather wearisome for the testing teams. With the rapidly growing number of bugs and defects that are occurring at the same time, it has become critical for the organizations to incorporate an end to end tracking solution to facilitate the quality assurance processes. This is especially important in the agile and customer-driven world today, as there is more pressure on the developers and the testers to launch high-quality software products on time. Therefore, for agile driven organizations in the software industry, embedding the issue tracking tools into the system is no longer optional, it is a must. In terms of project management, the issue tracking system allows the project teams to spend less time on the management of issues and more time on creating a digital work of art. Most importantly, with the help of the issue tracking system, the project managers are able to align their teams so that they are working towards a common goal, as opposed to working in silos. Basically, the process of planning, tracking, and releasing high-quality software before the deadline, becomes more agile and easy with this software at hand.

Why is Issue Tracking Solution Business Critical?

Running a business in the highly competitive software industry today means that the company is not sailing over smooth corporate terrain. Irrespective of the project scope or the objectives, project managers are bound to face some serious challenges when it comes to sustaining the quality of the product and making the development lifecycle more efficient. Striking the right balance between meeting customer expectations and fulfilling the project requirements while remaining in the bounds of a company’s resources essentially determines the success of the software product in the market. One of the most common and obvious ways to clear the path of such hurdles and obstacles is to implement a robust and dedicated issue tracking tool into the system from the early development stages.

As the name suggests, issue tracking primarily entails the detection of defects and bugs in the system, documenting them in a centralized database in an organized and structured manner, and finally resolving them by assigning resources to the reported issues. The importance of incorporating issue tracking solutions in the system is stressed upon quite frequently and extensively. This is largely because the later the issues and defects are identified in the development cycle, the higher the cost, and the amount of time taken would be for resolving it. Any issue or variance from the expected outcome that arises over the course of the project lifecycle is logged into the issue tracking system; these issues go beyond the technical glitches in the system. They range from highly critical issues that take up a lot of time and resources to minor errors which can easily be resolved and have little to no impact on the project outcome.

Typical Features of Issue Tracking System


In simpler terms, an issue tracking software creates a platform for the organization to not only bridge communication gaps between the teams but to also record and report all potential issues. They provide support to the project managers and equip them with the capacity to investigate the origin and the root cause of the issue and to provide support to the customer as well. One of the most beneficial features of the issue tracking system is its ability to triage and prioritize the issue. By assigning value to the issue on the basis of severity and their impact on the project, they are organized and assigned to the team members, so that the most critical issues are resolved first. The abilities of this system extend beyond mere tracking and monitoring to actual real-time and meaningful documentation and reporting. Not only are the project managers and teams able to access the reports at any point in time without any limitation and the derived actionable insights, but they are also able to create a common language and shared understanding which ensures that everyone on the team is on the same page. With the help of the customizable dashboards, the project managers can configure the issue types and fields to better suit the needs and the requirements of the project. This, in turn, increases their visibility and improves traceability of all issues.