Text messages allow you to create a relationship of trust with your customers, since you can keep them informed about any changes or incidents that occur in their orders. That is why it is so important that you have a virtual mobile number with which to send your SMS messages.
The Customers and the Virtual Mobile Numbers
Virtual mobile numbers allow consumers to have a real number to answer in case they need to contact you. This means that this virtual number allows you to build an authentic conversation every time your customers buy a product or service and there is a need to follow up on it. The use of the Virtual phone system comes most important.
In this way you will strengthen a fast and effective communication channel with your users to find out what they think about your service and about your company. You will get direct feedback that will allow you to adapt to changes quickly and efficiently, since by providing them with the virtual mobile number they will be able to send you their suggestions and needs. And thanks to the virtual number you will create a means of communication with which your customers can answer you if, for example, the delivery time of the order does not go well or if they want to make a claim.
The Right Size
No matter what the size of your company or your location is, through a virtual mobile number with which your consumers can identify you, you will be able to create a relationship of closeness and trust. Customers will not feel that they are communicating with a machine, but with a real person since, in addition, you can customize the sender of the messages. In this way you will create a beneficial relationship for both parties.
In addition, the reception of messages allows you to program the SMS so that the responses of your recipients reach your email inbox. This way you will be able to make a simpler management of all the responses to the SMS that you send with the virtual telephone number.
Another great advantage that will differentiate you from your competition is that all your users will be able to use the virtual number to receive free messages regardless of their location. It does not matter if they are in Spain or if, on the contrary, it is a virtual number to use abroad, both options will be within your reach for a similar cost.
Answering business calls from your personal phone number can really affect your privacy
A virtual number is a telephone number without a direct connection to a telephone line. You can access and use it from as many devices as you want, including laptops and cell phones. It allows you to receive calls, text messages and even share the same number across different employees.
Although we also have other means of communication, such as live chat support and email, there is nothing that beats the effectiveness of talking on the phone to solve customer problems. New surveys show that 41% of customers prefer to talk on the phone in case of doubt or problems. So, switch to Virtual Phone Numbers today only with the help of Openphone Alternatives and make complete use of this service.