Sometimes QA teams fail to realize the importance of fixing small issues as they can have a huge and negative impact on their business. Since the end-users should be satisfied with a software application, it is imperative to keep their expectations in mind. While QA testers focus on software quality, they need to keep a close eye on the defects appearing in the application during the product lifecycle. They should equip their teams with defect tracking tools to ensure they are headed in the right direction and do not miss out on something important that can have a lasting impact on the business.
Following are a few ways in which minor issues can lead to customer dissatisfaction and potentially lose business revenues:
QA teams need to focus on hidden issues
We realize most of the defects reported by QA and software testing experts remain in the queue for a long time before they are fixed. And most of the time firms ignore the defect until a customer reports a problem. So why would a company do so? The basic aim of software testing is to identify and report defects before they get released to the user. Most development teams have to add new features to a product and defect fixes by using defect tracking tools at least a few months earlier. Defects that are annoying may not be considered critical enough to be fixed sooner. However, the consequences of leaving bugs in the software should be considered. Although they may not be critical, they could cause huge damage to a business’s reputation.
Issues raised on social media
These days, annoyed customers use online spaces to rate vendor software application quality sn worry about bugs they are forced to work around it. Social media avenues with negative comments about applications are not favorable for a business. Customers talk, and they discuss software apps before they even contact a resource. Applications with small issues look sloppy and unprofessional.
Minor issues hide bigger ones
For instance, there is a spelling error in the UI of an EHR application and whenever a medical practitioner adds a message into the app, there are error messages popping up. It may lead her to question the quality of the app. If the app creators cannot spell correctly, can they be trusted with complex calculations? So these types of questions are important when it comes to defect tracking. Such comments can damage a business’s reputation in the long run.
It is important to resolve annoying defects, especially those that make an application and the business look bad. So QA professionals looking forward to work in a positive culture that diminishes the problems they uncover, talk to the sales representatives about what the customers have said about the products. Customers share their feedback with them and so the focus areas are highlighted. If there has been a bug or defect reported in an application, it is important to address it at the right time, otherwise, it can cost huge losses and reputation damage to the business. Timely resolution of bugs or issues can help prevent severe consequences.