A Guide to Credit Union Reputation Management




One of the most interesting parts about online reputation management (ORM) is that the road to success is not always the same. For example, a local company trying to make ends meet will most definitely have a different path to reputation management than a company that serves other companies, such as those in the manufacturing industry. There are different paths leading to the same destination, which is why it is crucial to understand as much as possible about a company’s preferred industry before diving into general reputation management.

Why is online reputation management so important?

The short answer is that the online world is where the business sector thrives — especially due to the ongoing pandemic. The long answer is that the writing has always been in the wall when it comes to the direction businesses are going. The COVID-19 crisis just so happened to expedite the process and cause people to stay indoors and rely on online products and services for most of what they need. For businesses trying to make it through 2021, such as with credit unions, it is crucial to make use of credit union reputation management to stay entirely afloat.

What makes credit unions different from other companies in terms of reputation?

One of the biggest differences happens to be the inclusion of hard-earned money into the mix. While online users might have plenty of options when it comes to various products and services, credit unions are a little different. It is expected, and practically mandatory, that people make fully informed decisions when eventually choosing which credit union to go for. After all, unlike regular financial institutions, the use of credit unions are entirely member driven in nature. The result is a company that only succeeds when everyone is on the same page, which means potential members will always have their guard up.

Anyone who happens to check on credit unions will always be doing so with a grain of salt, mainly because there are plenty of credit unions out there with less than noble intentions for its members. When a person joins a credit union, they put their trust in the organization, which is not something to be taken lightly.

The best first impression

First and foremost, the most crucial part of trying to get the attention of new members would be through the primary website. Even if the digital marketing strategy were to be effective, it would still result in online users being funneled into the primary website. If the homepage does not provide the quality and reassurance that online users expect from the credit union, they will likely leave within the first ten to fifteen seconds. It might seem like a ridiculously quick time to come to a decision, but it can be surprising how quickly online users make a decision as soon as they enter a website. A few notable examples include:

·         The main page. The main page of the primary website is undoubtedly the most crucial, as it is there to show potential clients the goals of the company. For a credit union, the message on the frontpage will help dictate everything else that happens within the site. The best thing to do would be to focus and condense the message as much as possible without taking away from the overall goals. With the help of professionals, a company can easily provide an opening statement that can attract online users.

·         The navigation. Credit unions, like most other companies focused on providing a trustworthy image to potential clients, will have to keep the website as easy-to-navigate as possible. There is no need to be inspiring with the web design, as it is all about providing a professional and balanced air. If the site is challenging to navigate, or even just looks like it might be challenging to navigate, it could result in online visitors leaving before long.

·         The load times. It does not have to be said that the loading times will be what separates successful businesses from those that have to constantly compete with high traffic yet low revenue. The trouble with load times is that it can often frustrate online users, perhaps enough that they end up leaving. Fortunately, keeping things simple with quick load times also serves to ensure that navigation is as easy as possible.

·         The adaptability. Lastly, the adaptability of a website is all about how easily it can translate the data from the browser to the mobile platform. Considering that most people browse with their smartphones, it is only natural to make a move toward the mobile side of things. It can be somewhat challenging to develop a website for the mobile platform, which is why it might be best for credit union reputation management to involve hiring professionals to make a mobile platform.

The digital marketing side of things

If the website is fully optimized for a credit union to benefit, then any digital marketing strategy is sure to have a foundation of success. That said, it is time to look into how best to connect with the Internet masses through digital marketing. To help make things easier, it would be best to look into search engine optimization (SEO) options. It helps to have a system in check when it comes to attracting the Google algorithm, as it translates directly into traffic. The Google algorithm will help index websites, which makes it crucial for credit unions to take advantage of SEO specialists.

The best part about SEO is that it does not have to be an expensive endeavor. All the organization needs is time for the SEO tactics to bear fruit.

Aside from the various tips above, credit union reputation management also includes keeping up with social media platforms. After all, there is little chance for the credit union to get more members if they do not make potential members feel like they belong in the social media platform of choice. Most companies could even make use of video marketing to get the job done without necessary overextending. The best part about digital marketing is that if there is a solid foundation, success is never far behind.